The Purple Standard is our benchmark for delivering an extraordinary customer experience and we take any instances where products that do not perform seriously with the aim of resolving issues as soon as possible.
That's why, to ensure continual colour matching on fitted and freestanding furniture, we have improved our processes and instigated even tighter quality controls including:
• Golden sample and master sample library, including distribution to our suppliers and regular renewal of all samples
• Investment in a large light box for inspection with two standard light sources – D65 (artificial daylight) and TL84 (shop light / showroom light)
• Investment in and use of a colour spectrophotometer – each colour has L*a*b* fixed digital target, with agreed dE=0.6 tolerance
• Regular randomised furniture piece stock inspection across the entire range
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